Right of complaint

The Danish Sales Act's rules on defects, including the rules on complaints, apply to the purchase of goods.

This means that you have a 24-month right of complaint from the time of delivery if the purchased item has a defect, e.g. a manufacturing or material defect. You must make a complaint within a reasonable time after you have discovered the defect. A complaint within two months of receiving the item will always be considered timely.

When making a complaint, please write to Retrowear via nrbalkdaniel@gmail.com and provide as much detail as possible about the problem.

As a general rule, the product must be exchanged in the event of a complaint. Refund of the purchase price is only an option (i) if there is a significant defect, or (ii) if exchange is not possible or would entail disproportionately high costs for the customer.

If the complaint is justified, Retrowear will refund the reasonable shipping costs associated with returning the item. If your complaint is not justified, you must pay the shipping costs yourself, including Retrowear's costs for returning the item after examining it.

Remember that the item must always be sent in proper packaging. You are responsible for the item until Retrowear receives it. Therefore, keep the postal receipt including information about shipping costs and any track & trace number.

Refund

If it is a refund, please include bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.

The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and from the cancellation you must return the shipment no later than 14 days after. The notification must be given by email to [E-MAIL ADDRESS]. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
RetroWear
Hobrovej 85
9000, Aalborg

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods excluded from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, journals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that the goods are properly packaged. You must enclose a copy of the order confirmation. The process will be faster if you also complete and enclose our Withdrawal Form.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.